Warranty Policy

Comprehensive Coverage and Support for High-Speed Pick and Place Machines
As a leading SMT equipment manufacturer, we back every pick-and-place system with industry-leading warranty terms, ISO 9001 quality standards, and 24/7 global support.

As a leading pick and place machine manufacturer and PCB assembly equipment supplier, [Company Name] combines ISO 9001 quality management and CE-certified safety standards in every SMT pick-and-place system. Our comprehensive warranty policy underscores this commitment to reliability, giving EMS/OEM customers and SMT line integrators confidence and peace of mind. We empower electronics manufacturers worldwide with high-performance, high-speed placement machines backed by robust service and support.

Comprehensive Warranty Coverage for SMT Pick & Place Equipment

Standard 1-Year Warranty Period

All pick-and-place machines include a covering defects in materials or workmanship. Within the warranty period, eligible defects are repaired or replaced at no cost. We provide free replacement parts and repair service for covered issues, ensuring minimal production downtime.

Extended Warranty & Service Plan Options

Customers can purchase for longer protection as their PCBA manufacturing needs grow. Options include:

  • 2-year extended warranty plans
  • 3-year comprehensive service agreements
  • Preventative maintenance packages
  • Priority on-site service options

Coverage Details & Exclusions

  • Manufacturing defects and workmanship issues
  • Hardware failures under normal use
  • Electronic component failures
  • Mechanical system defects

  • Misuse or accidental damage
  • Consumables (nozzles, belts, feeders)
  • Unauthorized modifications
  • Normal wear and tear
  • Damage from improper maintenance
Our warranty package includes lifetime technical support. We offer 24/7 phone and online support with free training via phone/Skype to help operators run the machine efficiently and minimize downtime.

Quality Assurance from a Leading Pick and Place Machine Manufacturer

ISO 9001 & CE Certification

We follow rigorous ISO 9001 quality management processes, and each machine meets EU CE safety directives. These certifications reflect our commitment to consistent manufacturing quality and global safety compliance.

Decades of Expertise

Our engineering team has decades of experience in pick-and-place automation. We continuously innovate through R&D labs and pilot lines to deliver high-precision, high-speed SMT solutions tailored for EMS OEMs and PCB production.

High-Speed Performance

Our machines are designed for demanding production environments, delivering accurate placement at 40,000+ components per hour (CPH) to maximize throughput and minimize cycle times.

Global Support Network

We maintain a worldwide network of authorized service centers and spare-parts warehouses. Local support ensures quick repairs and minimizes downtime for international customers across all major manufacturing regions.

Thousands of PCB assembly equipment installations worldwide testify to our reliability. Many customers report sustained uptime and low total cost of ownership using our SMT equipment.

Streamlined Warranty Claims & Support Process

How to File a Warranty Claim

1

Contact Support

Reach out via email or our support portal with your machine details and symptoms

2

Remote Diagnostics

Our team performs remote diagnostics and provides guidance via phone or video

3

Quick Resolution

If needed, we dispatch certified technicians or authorize local service partners

4

Fast Turnaround

Replacement parts shipped quickly; minimal production interruption guaranteed

Technical Assistance

Our 24/7 helpdesk and online resources (manuals, how-to videos) ensure engineers and operators get fast answers to technical questions. We include operator training at installation to maximize uptime.

Spare Parts & Maintenance

Covered repairs include replacement parts shipped quickly. For out-of-warranty needs, we offer spare parts sales and maintenance plans. Routine maintenance kits and guides help keep machines running smoothly.

Whether you're in Asia, Europe, or the Americas, our multilingual support team is available around the clock to assist with technical issues, training, and spare parts inquiries.

Customer Success Stories & ROI from Our Pick-and-Place Systems

Fast Return on Investment

Automating with our pick-and-place equipment typically pays for itself within . By boosting throughput and yield, customers achieve significant cost savings on labor and per-unit production costs.

Proven Efficiency Gains

Clients experience dramatic improvements in assembly speed and quality:

  • ±0.03 mm average tolerance
  • 99% availability by design
  • Often 40–60% faster than manual lines
  • Assembled boards right the first time

Customer Testimonials

"Switching to [Company Name]'s high-speed machine cut our cycle time in half. The reliability and support have been exceptional. We've recovered our investment in just 18 months and continue to see steady productivity gains."

We can link to detailed case studies demonstrating reliability and ROI for PCB/PCBA manufacturers. Our global OEM endorsements—from regional equipment makers to university labs—testify to the value and reliability of our warranty-backed machines.