Privacy Policy
This Privacy Policy outlines how SMT Solutions Pro collects, uses, and safeguards your personal information in compliance with international data protection laws. We are committed to ensuring that our customers – from EMS providers and PCB manufacturers to R&D labs and equipment integrators – feel secure and confident when partnering with us. By addressing common privacy concerns transparently, we aim to build lasting relationships based on trust, security, and professional integrity.
Our Commitment to Privacy & Data Protection
Who We Are & Scope of This Policy
SMT Solutions Pro is a global specializing in high-speed production lines and PCB assembly equipment. This Privacy Policy applies to all users of our website, customers who request quotes or purchase our products, partners who work with us, and anyone who provides personal information to our company through any channel.
We are committed to:
- as a fundamental right in our business relationships
- in accordance with applicable global data protection laws
- about how we collect, use, and secure your information
- and providing you with control over your personal data
- through technical and organizational safeguards
As a worldwide manufacturer serving customers across multiple continents, we recognize that privacy expectations vary by region. This policy reflects principles common to international standards such as GDPR (Europe), CCPA (California), and other global privacy laws, ensuring all our customers receive consistent protection regardless of location.
consider data privacy very important when selecting equipment suppliers. We take this responsibility seriously, recognizing that transparency about data handling builds the trust necessary for long-term business partnerships in the B2B electronics manufacturing sector.
Information We Collect from Our Customers & Website Users
We collect personal information only when necessary to provide our services, improve our offerings, and support our customers in their SMT assembly operations. Below are the types of information we gather and how they are used.
Personal Data You Provide
When you interact with us – such as requesting a quote for our , placing an order, subscribing to updates, or contacting our support team – we collect the following:
- Name, business email address, phone number
- Company name, industry, location, size, role/title
- Details about your manufacturing needs, equipment specifications, delivery timeline
- Payment information (processed securely through third-party providers; we don't store full credit card details), order history, invoicing details
- Messages, inquiries, support tickets, and feedback you provide
- Communication frequency preferences, product interests, industry focus
This information helps us fulfill your request for a quote, process your equipment purchase, arrange delivery and installation, provide technical support, and maintain your account. We collect only the information necessary for these purposes and nothing excessive.
Automated Data Collection & Cookies
When you visit our website, we automatically collect certain technical information to improve your browsing experience and understand how visitors interact with our platform:
- Device type, operating system, browser type and version
- Pages visited, time spent on pages, links clicked, search queries
- IP address, session ID, log data
- Interaction patterns, bounce rates, conversion funnels
- We use cookies to remember your preferences (e.g., language selection when browsing our SMT pick and place equipment catalog), maintain your session, and analyze site performance through Google Analytics and similar tools
Cookies are small text files stored on your device that help us recognize you on return visits and remember your preferences. Most browsers allow you to control cookie settings – you can block or delete cookies, though this may affect certain website features.
We use service providers like Google Analytics to understand site traffic and user behavior. These services may place their own cookies on your device. You can opt out of Google Analytics tracking by installing the .
Third-Party Sources
Occasionally, we may receive your information from authorized distributors, partners, or industry events. For example, if a regional SMT equipment integrator refers your company's contact information with your consent, we will honor that introduction while protecting your data with the same standards applied to directly-provided information.
We do not purchase extensive personal data lists or engage in mass data acquisition. Any third-party data received is minimal in scope, provided with consent, and immediately subject to our privacy protections.
How We Use Your Information to Enhance Our Services
Your information is used only for legitimate business purposes directly connected to serving you as a customer and improving our operations. We do not sell personal data to third parties, nor do we use it for purposes incompatible with your reasonable expectations.
Fulfilling Orders & Services
Your primary data is used to:
- Process your quote request for our SMT pick and place equipment or production lines
- Prepare customized equipment proposals and pricing
- Fulfill equipment purchases and manage order logistics
- Arrange delivery, installation, and commissioning at your facility
- Provide technical support, troubleshooting, and maintenance coordination
- Process payments and manage invoicing
- Maintain warranty coverage and support records
Service Improvement & Support
We use your feedback and interaction data to continuously enhance our high-speed pick and place machines and related services:
- to identify common challenges and improve machine design or training materials
- on your experience with our equipment to develop better features and capabilities
- by understanding how visitors navigate our site and which products attract interest
- of our manufacturing processes based on customer production data (shared with consent)
- to provide better technical assistance for PCBA assembly challenges
Marketing Communications
With your permission, we may send you:
- Information about new high-speed pick and place machines, enhanced features, and SMT line solutions
- Articles, case studies, and resources about PCBA manufacturing trends and best practices
- Special pricing for equipment purchases or service packages (if applicable to your organization)
- Notifications about webinars, trade shows, or technical workshops we're hosting
You can manage your marketing preferences at any time. Each marketing email includes an unsubscribe link, or you can contact us directly to adjust your communication settings. We will never send unsolicited marketing to you without prior consent.
Legal & Safety Obligations
In rare circumstances, we may use or disclose your information to:
- Comply with legal requirements, court orders, or government requests
- Enforce our terms of service or other agreements
- Protect the security or integrity of our systems and services
- Prevent fraud or illegal activities
Data Security Measures & International Compliance Standards
Protecting your data from unauthorized access and misuse is a core priority. We implement comprehensive technical and organizational safeguards to ensure your information remains secure throughout its lifecycle.
Security Measures & Certifications
We employ industry-standard security practices:
- All data transmitted between your device and our servers is encrypted using SSL/TLS protocols (HTTPS)
- Personal data is stored on protected servers with access restricted to authorized personnel only
- Our systems are protected by firewalls and continuously monitored for unauthorized access attempts
- We conduct periodic security assessments and penetration testing to identify and remediate vulnerabilities
- We retain your information only as long as necessary to fulfill the purposes outlined in this policy
- All team members handling customer data receive privacy and security training
- Our quality management system ensures consistent, reliable processes
- Where applicable, we maintain information security management standards
- Our manufacturing processes comply with European safety and quality directives
Privacy laws worldwide require that organizations like ours protect personal data from breaches and unauthorized access. We take this responsibility seriously and invest in security technologies, staff training, and regular assessments to maintain high standards.
International Data Transfers
As a global serving customers across multiple continents, we may store or process your data in various countries. All international data transfers comply with applicable laws:
- We use Standard Contractual Clauses (SCCs) to ensure data transferred from the EU receives equivalent protection
- We honor California residents' rights to know, delete, and opt-out of data sales (though we don't sell personal information)
- Data transfers to countries with adequate data protection standards are conducted securely
- We have Data Processing Agreements in place with all service providers who handle personal data
If your data is transferred internationally, it receives the same level of protection as if it remained in your home country. We do not transfer data to countries lacking adequate privacy safeguards without implementing additional protective measures.
We review and update our privacy practices annually (or as needed) to remain compliant with evolving regulations. Our legal and compliance teams monitor emerging data privacy laws to ensure we adapt promptly to new requirements.
Your Privacy Rights and How to Contact Us
Your Data Privacy Rights
You have the following rights regarding your personal information:
- You can request a copy of the personal data we hold about you
- You can request that we correct or update inaccurate information
- You can request deletion of your data, subject to legal obligations to retain certain information
- You can request that we limit how we use your data in certain circumstances
- You can object to certain types of data processing, including marketing communications
- If we process data based on your consent, you can withdraw that consent at any time
- You can request a copy of your data in a structured, portable format to transfer to another organization
- We will not discriminate against you for exercising your privacy rights
These rights are available to all users in accordance with applicable laws, regardless of your location. Requests will be processed promptly within the timeframes specified by law (typically 30 days).
How to Contact Us / Opt-Out
To exercise any of the above rights, manage your preferences, or raise privacy concerns, please contact us:
1-800-SMT-LINE (1-800-768-5463)
SMT Solutions Pro Privacy & Data Protection Team 123 Manufacturing Drive Tech City, ST 12345 USA
Marketing Opt-Out
If you receive our newsletter or marketing emails about SMT assembly solutions and no longer wish to receive them:
- at the bottom of any marketing email
- with "UNSUBSCRIBE" to request removal
- using the contact information above to manage your preferences
We will honor opt-out requests promptly and will not send further marketing communications unless you re-engage with us or explicitly request to receive them again.
⏱️ We aim to respond to all privacy inquiries within 5 business days. For data access or deletion requests, we will process your request within the legally required timeframe (typically 30-45 days depending on your location) and notify you of the outcome.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in:
- Data protection laws and regulatory requirements
- Our business practices and data handling procedures
- New features or services we offer
- Security improvements and technological advances
We will post the updated policy on this page with a revised "Last Updated" date. For significant changes that affect your rights, we will:
- Send an email notification to customers whose data we actively manage
- Provide notice on our website homepage
- Request your explicit consent if required by law
of our website and services after updates implies your acceptance of the revised Privacy Policy. We encourage you to review this page regularly to stay informed about how we protect your information.