Refund Policy

Clear, Transparent Terms for Pick and Place Machine Purchases

Meraif is a global leader and trusted pick and place machine manufacturer and PCB assembly equipment supplier. We understand that investing in high-speed SMT equipment is a critical decision; our clear refund policy ensures peace of mind. If any equipment arrives defective, we offer swift support and a transparent process so you can get back to production with minimal downtime.

Our Commitment as a Pick and Place Machine Manufacturer

We are a leading pick and place machine supplier and PCB assembly equipment provider, dedicated to quality and customer satisfaction. Our mission is to provide reliable, high-performance SMT equipment that supports your manufacturing success.

Expertise in Pick and Place Technology

Our engineers design high-speed SMT pick and place machines for maximum efficiency and ROI, minimizing downtime on your production line. With decades of experience in PCBA manufacturing, we understand the critical role that equipment reliability plays in your operations. Every machine is engineered with precision, speed, and durability as core design principles.

Quality Assurance and Compliance

All equipment undergoes rigorous testing and meets international standards (ISO, CE, etc.) for reliability and safety. Our quality assurance process includes:

  • Every machine is tested for electrical integrity, mechanical accuracy, and software functionality.
  • All products meet international standards including ISO 9001 and CE compliance.
  • Machines are calibrated and verified to meet specified placement speed and accuracy.

We back our machines with industry-leading support – as your trusted supplier, we stand behind every product we sell. A clear refund policy is part of that commitment to service and reliability.

Our commitment to quality means fewer defects, faster problem resolution, and greater uptime for your production line. We invest in continuous improvement to ensure your equipment performs at peak efficiency.

Eligible Refund Cases for SMT Pick and Place Equipment

We provide refunds for equipment that arrives defective or damaged, ensuring you can operate with confidence.

Defective or Damaged Machines

Refunds are provided only when equipment arrives defective or damaged. This covers any failure that impairs core functionality such as:

  • PCB feeder faults or jams
  • Placement head misalignment
  • Electrical failures or power issues
  • Software/firmware malfunctions
  • Vision system failures
  • Mechanical component damage

Applicable Equipment

All models of our SMT pick and place equipment (including high-speed pick and place machines) are covered under our refund policy. Whether you've purchased entry-level, mid-range, or advanced production models, the same protection applies.

Inspection Requirement

All returned machines must pass our inspection to confirm the defect. Our technical team will verify that:

  • The reported defect actually exists
  • The defect is manufacturing-related, not caused by misuse
  • The machine has not been disassembled or tampered with

7-Day Claim Period

Report defective equipment promptly (within the 7-day window) to qualify for a refund or replacement. This ensures quick action in line with industry standards.

Claims must be reported within 7 days of delivery. This timeframe allows our team to respond quickly and arrange the best resolution (refund or replacement) while documentation is fresh.

How to Request a Refund

Our refund process is straightforward and designed for minimal hassle. Follow these steps to initiate your request:

1

Submit a Request

Contact our support team via email or online form. Provide your order number, machine model, and a detailed description of the issue. You may also request a quote for a replacement machine if preferred.

2

Provide Proof of Defect

Attach photos or videos showing the damage or defect. Clear documentation helps our engineers diagnose and approve the claim quickly. Include images from multiple angles and describe the issue in detail.

3

Inspection and Approval Process

Our technical team will review the evidence. We may arrange remote diagnostics or request the machine be returned for in-depth evaluation. Most defects can be confirmed within 5–7 business days.

4

Receive Refund or Replacement

Once approved, we will arrange the refund. You can also opt for a replacement unit if that better suits your needs. We'll coordinate logistics to minimize your downtime.

Approved refunds are typically processed within 30 days of approval. Replacement machines are shipped as a priority.

Refund Terms and Conditions for PCBA Manufacturing Equipment

Please review the following terms carefully to understand our refund policy fully:

Time Limits

All requests must be submitted within 7 days of equipment delivery. After 7 days, we may not accept returns. We recommend reporting issues as soon as they are discovered to ensure your claim is processed promptly.

Return Authorization

Do not ship equipment back without first obtaining a Return Merchandise Authorization (RMA) from us. Contact our support team to request an RMA number, which will be used to track your return and ensure proper handling.

Return Shipping

Customers are generally responsible for return shipping costs, unless the defect is due to our error (e.g., factory defect, shipping damage caused by our inadequate packaging). We will provide clear shipping instructions and preferred carriers to ensure safe transport.

Restocking Fees

A modest restocking fee (typically 5–10%) may apply to returned units, unless the unit arrived damaged or defective due to manufacturing issues. This fee covers inspection, refurbishment, and repackaging costs.

Non-Refundable Items

The following items are for refunds:

  • Custom-configured machines or special-order components
  • Consumables (nozzles, feeders, tape adapters, etc.)
  • Accessories and spare parts
  • Training or installation services
  • Software licenses (after activation)

Regional Restrictions

Certain regions may have specific export or service restrictions. If your location falls under any restriction, we will discuss alternatives (such as repair or replacement) on a case-by-case basis. Please contact us to confirm your region's eligibility.

Inspection Requirement

Every returned machine undergoes a quality inspection. Only confirmed defects (that were not caused by misuse or unauthorized modification) qualify for refunds. Evidence of misuse will result in rejection of the claim.

Refund Method

Approved refunds are issued to the original payment method (credit card, bank transfer, etc.). The process is completed within approximately 30 days after approval. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Contact Support for Assistance

Our team is ready to help with any refund requests or policy questions.

Customer Service

For any refund requests or questions about our policy, contact our support team. Provide your order ID and a brief description of the issue:

  • [email protected]
  • Visit our website to submit a support ticket
  • We aim to respond within 24 hours

Global Support

We serve clients worldwide. You can reach us by email or call our global hotline (available 24/7 for urgent issues):

  • +1-800-XXX-XXXX (available 24/7)
  • Available in North America, Europe, and Asia
  • Support available in English, Mandarin, Spanish, and German

Technical Help

Our experts are available to troubleshoot machine issues before approving a return. We often resolve problems remotely to get you back up and running:

  • Video call or remote access for real-time troubleshooting
  • Available for enterprise customers within service regions
  • Access to manuals, FAQs, and troubleshooting guides

Additional Resources

We encourage you to explore our comprehensive support resources:

  • Visit our website for instructional videos, FAQs, and case studies
  • Review our Warranty Policy for coverage details
  • Consult our full Terms & Conditions for complete legal information
  • Download technical specifications and operation guides