Shipping Policy & Worldwide Delivery
Global Shipping Coverage – Delivering SMT Equipment Worldwide
We ship our high-speed and complete SMT production lines to customers worldwide. From North America and Europe to Asia, the Middle East, Africa, and beyond – there are virtually no limits to our delivery coverage. If you have an address and import clearance, we can get your machine there.
Regions & Remote Areas Covered
Our shipping network spans:
- USA, Canada, Mexico – with dedicated distribution centers and carrier partnerships
- All EU countries, UK, Switzerland, and surrounding regions
- China, Japan, South Korea, Singapore, India, Australia, and beyond
- UAE, Saudi Arabia, Israel, Nigeria, South Africa, and more
- Brazil, Argentina, Chile, Colombia, and other key markets
- We also support rural areas, industrial zones, and developing regions worldwide
Even remote or hard-to-reach locations are supported. We partner with international carriers to reach industrial parks, manufacturing hubs, and rural facilities. Remote areas may require a few extra transit days or special arrangements, but we ensure your will arrive safely. If a location incurs a remote area surcharge or special freight requirement, we will inform you upfront.
International Logistics Network & Partners
As a leading , we leverage a trusted network of logistics partners including:
- DHL, FedEx, UPS for smaller shipments and express services
- Industry experts for large equipment and heavy machinery
- Established relationships with major shipping lines and airlines
- Local experts in 40+ countries ensuring smooth clearance
- Strategically positioned warehouses to reduce transit times
Our experience shipping to over 50 countries means we’re adept at navigating international freight regulations, customs procedures, and carrier logistics to prevent delays and ensure your arrives exactly when you need it.
Global Shipping Coverage – Delivering SMT Equipment Worldwide
We ship our high-speed and complete SMT production lines to customers worldwide. From North America and Europe to Asia, the Middle East, Africa, and beyond – there are virtually no limits to our delivery coverage. If you have an address and import clearance, we can get your machine there.
Regions & Remote Areas Covered
Our shipping network spans:
- USA, Canada, Mexico – with dedicated distribution centers and carrier partnerships
- All EU countries, UK, Switzerland, and surrounding regions
- China, Japan, South Korea, Singapore, India, Australia, and beyond
- UAE, Saudi Arabia, Israel, Nigeria, South Africa, and more
- Brazil, Argentina, Chile, Colombia, and other key markets
- We also support rural areas, industrial zones, and developing regions worldwide
Even remote or hard-to-reach locations are supported. We partner with international carriers to reach industrial parks, manufacturing hubs, and rural facilities. Remote areas may require a few extra transit days or special arrangements, but we ensure your will arrive safely. If a location incurs a remote area surcharge or special freight requirement, we will inform you upfront.
International Logistics Network & Partners
As a leading , we leverage a trusted network of logistics partners including:
- DHL, FedEx, UPS for smaller shipments and express services
- Industry experts for large equipment and heavy machinery
- Established relationships with major shipping lines and airlines
- Local experts in 40+ countries ensuring smooth clearance
- Strategically positioned warehouses to reduce transit times
Our experience shipping to over 50 countries means we’re adept at navigating international freight regulations, customs procedures, and carrier logistics to prevent delays and ensure your arrives exactly when you need it.
Shipping Methods & Delivery Times for Pick and Place Machines
We offer multiple shipping options tailored to your SMT equipment needs, timeline, and budget. Air freight is recommended for fastest delivery of urgent orders or smaller machines, while sea freight is available for large-volume orders or heavier machinery to economize on cost.
Air Freight, Sea Freight, and Express Courier Options
For example, a high-speed needed quickly for production might ship by air (5–10 days worldwide), while a bulk order of multiple machines could ship by sea (4–8 weeks) to save significantly on freight costs. We work with you to choose the best method for your situation.
Standard vs. Expedited Transit Times
Delivery times vary by method, destination, and season. Here's what to expect:
- 3–7 days globally – Premium option for urgent needs with highest cost
- 5–10 business days worldwide – Balance of speed and cost; most popular choice
- 4–8 weeks depending on destination port and shipping season
- 3–7 days for smaller packages and components
- Transit time does NOT include order processing or manufacturing lead time. We will separately communicate how long it takes to prepare your equipment for shipment (typically 5–15 days for in-stock machines; custom configurations may take longer)
Peak seasons (e.g., year-end manufacturing rush) or major shipping disruptions may extend transit times. We'll provide realistic estimates based on current carrier schedules when you place your order. If you need expedited shipping, we can often arrange faster delivery at a premium – just let us know your deadline.
Shipping Costs & Responsibilities (Incoterms, Duties & Taxes)
We believe in full transparency regarding shipping costs. Freight charges are the buyer's responsibility, and we quote these costs upfront before finalizing your order, so there are no surprises.
Freight Charges & Buyer Responsibilities
Because and complete SMT line equipment are heavy and require specialized handling, they typically ship via freight. Freight shipping will be quoted separately from the product price. This ensures you only pay actual shipping costs to your location.
For large or international orders, shipping cost is calculated case-by-case based on the best available carrier rates to your address. We negotiate competitive rates on your behalf and can often offer several options (e.g., air vs. sea freight). This transparent approach means you're never locked into an expensive carrier – we find the best value for your budget.
You are also welcome to arrange your own shipping if preferred (e.g., if your company has negotiated carrier contracts). We will coordinate with your designated freight forwarder, providing all necessary documentation and ensuring seamless handoff of your .
Customs, Duties, and Import Taxes
Import duties, customs fees, VAT, and GST (if applicable in your country) are borne by the buyer. These costs are typically not included in our product price or shipping quote.
Each country has different import regulations and tax structures. We recommend checking with your local customs authority or freight agent for estimated import taxes finalizing your order, so there are no surprises at delivery.
Our team provides all necessary documentation to smooth the clearance process, including:
- Commercial invoices with detailed specifications
- Packing lists with weights and measurements
- HS (Harmonized System) codes for your equipment
- Certificates of origin and quality certifications
- Any required export/import permits or compliance documentation
Our experience with shipments across multiple regions means we understand export/import regulations and can help ensure your equipment complies with all requirements. This reduces the risk of customs delays or complications.
If you require DDP service (where we handle duties and taxes for you), please discuss this with our sales team. In some cases, we can accommodate special shipping terms. Generally, our standard terms make the buyer responsible for any in-country import costs, while we cover the safe transport of the machine to your nearest port or final destination.
Secure Packaging & Handling of PCBA Manufacturing Equipment
Shipping delicate and high-precision equipment like an SMT requires careful packaging. Our logistics team takes extensive precautions to protect your machine in transit.
Protective Crating for High-Speed Pick and Place Machines
Each unit is professionally crated using robust, heat-treated wooden crates (ISPM-15 certified for international shipping) and cushioned with industrial foam, shock absorbers, and waterproof linings as needed. Sensitive components are wrapped in anti-static material to prevent electrostatic damage.
- Heavy equipment bolted to the base of the crate or pallet to eliminate shifting during transport
- Accessories and smaller parts packed separately in labeled boxes
- Entire package strapped and wrapped with protective film for additional security
- ISPM-15 certified heat-treated wood to meet international phytosanitary requirements
- Shock-absorbing corner protectors and top padding to minimize vibration and impact
- Waterproof lining to protect against moisture during sea freight or outdoor storage
By using robust packaging materials and proven methods, we minimize the risk of scratches, vibration, or shock damage during handling and long-distance transport. We have successfully shipped machines thousands of miles without damage – our packing is that reliable!
Pre-Shipment Quality Assurance
Prior to crating, every undergoes rigorous quality inspection:
1. Functional Testing
Each machine is powered on and tested to ensure all components operate correctly, including placement heads, feeders, conveyor systems, and vision systems.
2. Component Verification
We verify that all accessories, feeders, spare parts, and documentation are included and properly secured in the crate.
3. Documentation & Photography
We take detailed photos of the packed crate before dispatch for our records and can share them with you on request. This ensures transparency and provides proof of condition at shipment.
4. Unpacking Guide Included
Each shipment includes a detailed unpacking guide to help your team safely remove the machine from its crate. This guide specifies lifting points, required tools, and safety precautions – especially important for large machines that may require a forklift or pallet jack.
This attention to detail ensures you receive your in excellent condition and ready to operate out of the box. Safety of your staff during unloading is a priority – we advise you in advance if special equipment or procedures are needed.
Tracking, Insurance & Peace of Mind
Once your order ships, our job isn't done – we continue to support you until the machine is safely in your hands.
Real-Time Shipment Tracking Process
We provide real-time tracking information for every shipment:
As soon as your leaves our facility, you’ll receive a tracking number or freight booking reference. This allows you to monitor the shipment’s progress online through the carrier’s tracking system. You’ll see key updates including departure, in-transit status, customs clearance, and out-for-delivery notifications.
Our team keeps an eye on your shipment. If we notice any unusual delays or if you need assistance during customs clearance, we will reach out proactively. International shipments can sometimes face holdups at customs – in such cases, we provide any additional paperwork or clarification needed to expedite the process.
Shipping Insurance Coverage
All shipments are insured to protect against loss or damage in transit. The insurance value typically equals the full value of the equipment, ensuring you are financially protected.
Our standard shipping includes comprehensive transit insurance. In the rare event of damage or if a crate is lost in transit, you are fully protected. We handle the claims process with the carrier, so you do not have to worry about paperwork or negotiations.
For extra peace of mind, we offer the option to use premium carriers or reinforced packaging at a slight additional cost. Most buyers find our standard shipping process more than sufficient, but we’re flexible if you have internal policies or preferences for how your should be shipped.
If you have specific insurance requirements or prefer to use your own cargo insurance, let us know – we can accommodate that as well. Our goal is to make delivery worry-free for you, whatever that takes.
After-Sales Support & Return Policy
Your relationship with us doesn't end when the machine ships – we stand by our products through delivery and beyond.
Damage Claims and Warranty Support
If you encounter any issues upon receiving your , our support team is ready to help:
- Report any shipping damage or missing parts within 30 days of delivery
- Provide photos or details of the damage to help us understand the issue
- We will coordinate with the carrier to inspect and file a claim. Replacement parts are expedited, or we may arrange a loaner unit if available
- Our priority is to get your production line up and running as soon as possible, even if the unexpected happens
- Our warranty covers manufacturing defects, and shipping insurance covers transit damage, so you are fully protected on both fronts
Equipment Return/Exchange Conditions
Because these are specialized B2B machines, we have specific return conditions to protect both buyer and seller:
- If the product is defective or not as described, we will absolutely make it right. In such cases, we may arrange a return or exchange at our expense
- We generally do not accept returns for fully functional equipment due to a change of mind. Custom-configured machines are built to order and non-returnable
- The buyer is typically responsible for return shipping costs in standard return scenarios (to be discussed case-by-case)
- Please refer to our full Return & Refund Policy for complete terms and conditions
Lifetime Technical Support & Training
Once your machine arrives, you have access to:
- Schedule an installation support call with our technical team
- Video guides, documentation, and live training for your staff
- Ongoing support for troubleshooting, maintenance, and optimization
- Access to our support portal with manuals, FAQs, and technical resources
- Guidance on maintenance schedules and best practices to maximize equipment lifespan
This level of post-purchase support is a key part of our value as a , helping you maximize ROI from day one and ensuring your investment delivers long-term production benefits.